Strategic Change Retailing: E-commerce platform
Domoces is an MNC subsidiary company of e-commerce platforms selling DIY home automation solutions and products.
Situation - A global MNC division selling smart home automation products trough traditional DIY chains in Germany was loss-making for a consecutive period of 10 years. Taco Nieuwenhuijsen, CEO of eMs, was acquired as the Managing Director of the division to come up with a disruptive strategy that would bring an end to the negative track record to date.
Solution - A complete retreat from traditional DIY retail chains and the establishment of an e-commerce company. Domohaus.de was profitable in 14 months. The second platform rolladen7.de was introduced a few years later and is currently one of the largest e-commerce platforms of DIY home electronics in Central Europe.
eMs Contribution - Market assessment│vision and ambition articulation│ brand strategy and positioning│ customer experience process and the related operational processes│ development of e-commerce platform│establishment of the e-commerce company│ build up a team of on-line marketing / e-commerce experts driving the on-line marketing and e-commerce programs in central Europe.