How Customer-Centric is Your Organization?

Discover eight best practices associated with customer-centric organizations.

Encompass Marketing Services has developed a quick scan to understand the customer-centricity level of any given organization type.

How does it work? The 5-minutes scan is distributed anonymously among leaders and employees of your organization. Each respondent provides his/her perception on the eights customer-centric principles. The weighted outcome provides an accurate level of customer-centricity of your organization.

Beneath, you can review the quick scan for yourself. In case you are interested in a personal feedback, please include your email address when submitting the questionnaire.

IMPORTANT NOTE: Your scan score is private and solely used for the calculation of your relative score and your provided email for individual feedback of your score and the quarterly customer-centricity barometer. Neither will be disclosed and/or used for other purposes.

For more information, please review our data protection policy: Data Protection Policy→

Participate and compare your organization's customer-centricity score.

8 organizational practices unveiling the customer-centricity level of your organization.

Your score is the weighted outcome of the quick scan which determines the extent to which your organization demonstrates eight practices associated with customer-centric organizations.