POLICIES, PROCESSES, SOPS, AND RACI-MATRIX FOR 33 DEPARTMENTS

This authority is responsible for managing and regulating local commercial ports.

Situation -  The Authority started passing the responsibilities of management, operations, and maintenance to the private sector to enhance service-offers capable of competing regionally. To manage this process effectively, enhanced governance of the complete organization was required. 

Solution - The solution was a comprehensive 360° assessment of all 35 corporate departments, followed by the development of the organization’s operating model and a process repository covering for each department: functional mandate, scope of services, functional policies, processes maps levels 1 to 4, sub-process flow charts, standard operating procedures, including RACI-matrix. 

Approach - To develop the operating model, information was collected, stakeholder interviews held to understand aspirations and challenges; followed by the development of main tasks and the organizational and functional structure.. The second phase was to review the existing policies and procedures and to identify potential enhancements. After stakeholder validation, the third stage of the project contained the development of enhanced policies and procedures in line with best practices for each of the 33 departments. 

eMs Contribution

• A comprehensive digital Governance framework

• Mandates, policies, and procedures

• RACI-matrices guiding internal stakeholders

• Operational enhancements improving efficiency and effectiveness of collective outputs