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eMs
We are helping clients in their ambition to embed Customer Centricity principles in their DNA.
We are helping clients in their ambition to embed Customer Centricity principles in their DNA.
We align ourselves swiftly with your needs!
We align ourselves swiftly with your needs!
Due to our agile setup, we are able to align ourselves swiftly with your needs. Our value added contribution varies from business reflection sessions to strategy workshops, and from complete projects to operational support and interim management.
Due to our agile setup, we are able to align ourselves swiftly with your needs. Our value added contribution varies from business reflection sessions to strategy workshops, and from complete projects to operational support and interim management.
eMs is a typical collaborative network organization, meaning that we bring specialists aboard when you are convinced that their value added is justified.
When third party services are required, we will either partner with your preferred suppliers, or bring our carefully selected network partners.
Our agile organization enables us not only to select the right specialist for the job, but also maintains a low overhead allowing us to provide genuine value for money.
Aligning Marketing Enablers with the eight Customer Centricity Drivers
Our Approach - To provide you with an optimal value added, we review your business challenge from a 360° perspective.
Our Approach - To provide you with an optimal value added, we review your business challenge from a 360° perspective.
We would like to hear your story. In order to obtain a holistic picture of the challenges you are facing, we will use a semi-structured interview methodology.
When required, we will conduct a structured situation assessment and give our initial reflections. Upon reaching a mutual understanding of the situation and your goals, we will articulate short -and long-term options.
Once you have agreed on the scope, we will draft a program outline, including suggested objectives, strategies, deliverables, KPI’s, SLA’s, budget, and time frames.
Understanding your needs, challenges, and ambitions, is always the starting point of our approach.
Understanding your needs, challenges, and ambitions, is always the starting point of our approach.
Regardless of whether the subject is strategic, tactical, or operational, we like to hear your story. In order to obtain a complete picture of the challenges you are facing, we will use our semi-structured interviewing methodology.
With your consent, we conduct quick scan of the internal/external situation and we provide our initial reflections.
Upon reaching a mutual understanding of your situation and goals, we will articulate short -and long-term options for your consideration.
Upon an agreed scope, we create the program charter (e.g. objectives, strategies, deliverables, quality metrics, budget, risk, and time frames).
At each stage, you will be in the position to choose the direction which you think is best for your organization.
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