Customer Centricity for a Superb Customer Journey.
Why is your brand image more exposed than ever before?
Digitalization Means...
Digitalization Means...
Brand experiences are becoming more alike, more transparent, and more comparable.
Brand experiences are becoming more alike, more transparent, and more comparable.
The Consequence...
The Consequence...
Your brand image is increasingly affected by other brands, customer review platforms, and social media.
Your brand image is increasingly affected by other brands, customer review platforms, and social media.
Your Mission...
Your Mission...
To bolster your brand image by enhancing the customer experience journey.
To bolster your brand image by enhancing the customer experience journey.
Every single day!
Every single day!
'Today’s experience sets tomorrow’s expectation'
'Today’s experience sets tomorrow’s expectation'
Each positive experience cements the foundation of a strong brand image. Moreover, a disappointed customer is five times more receptive to alternatives than a loyal one.
Each positive experience cements the foundation of a strong brand image. Moreover, a disappointed customer is five times more receptive to alternatives than a loyal one.
Hence, enough reasons to embrace Customer Centricity for improved customer engagement, higher loyalty, and brand advocacy.
Hence, enough reasons to embrace Customer Centricity for improved customer engagement, higher loyalty, and brand advocacy.
The Customer Centricity Principle
The Customer Centricity Principle
Place the Customer Experience Journey in the Center of your Business.
Place the Customer Experience Journey in the Center of your Business.
Benefits of Customer Centricity.
Benefits of Customer Centricity.
Integrating Customer Centricity in your organization means that you are providing for operational excellence, a reduced customer effort, higher customer retention, and best in class profitability.
Integrating Customer Centricity in your organization means that you are providing for operational excellence, a reduced customer effort, higher customer retention, and best in class profitability.
40% More Effective Customer Engagement
40% More Effective Customer Engagement
30% Higher Customer Spend
30% Higher Customer Spend
50% Increased Customer Loyalty and Brand Advocacy
50% Increased Customer Loyalty and Brand Advocacy
Up to 60% Higher Profitability
Up to 60% Higher Profitability
How Customer Centric is your company?
How Customer Centric is your company?
Do the quick scan to know the Customer Centricity level of your company.
Do the quick scan to know the Customer Centricity level of your company.
The Strategic Role of Encompass Marketing
The Strategic Role of Encompass Marketing
Translating Customer Centricity into tangible deliverables at all stages of the customer experience journey.
Translating Customer Centricity into tangible deliverables at all stages of the customer experience journey.
That's the essence of Encompass Marketing!
That's the essence of Encompass Marketing!